We’ve partnered with Comcast © to bring you information on the new Premier Xfinity Store at Bellevue Square; however, all opinions are our own.
Premier Xfinity Store
ADDRESS: 408 Bellevue Square Bellevue, WA 98004
HOURS: Monday through Saturday from 9 a.m. to 9 p.m., and Sunday from 10 a.m. to 6 p.m.
XFINITY by Comcast has been making changes in the way they communicate with their customers. Sure, you can still get help by phone or online, but now you can walk into one of the new Xfinity Stores by Comcast and get one-on-one support.
The newest such store opened in June 2019 at the Bellevue Square Mall located in Bellevue, WA. This new Premier Xfinity Store, one of only two in the US, is designed to match the grandeur of this upscale mall. With 8400 square feet of space, it’s a place to touch and feel all that Xfinity has to offer.
The new design sets the tone from the minute you arrive at the revolving doors. Once inside, you’re greeted by a staff member and offered assistance with TV, Internet, and voice services as well as new offerings like mobile phones and accessories, smart home products, and more.
But instead of standing in line, Xfinity Stores use a queue system that lets you explore the hands-on displays instead of waiting in line. Their staff has been trained to provide personalized service with everything from adding new services to learning how to master your X1 voice remote.
Short on time? You can schedule an appointment time online before you travel to the store.
Pay Your Bill in Store
But what if you just want to pay your bill? No worries! Express kiosks are available in each store to let you complete your transaction in minutes.
In an effort to immerse you in new tech with sight and sound, a 23-feet long and six-foot-tall video wall shares information on the newest products and services. There are also flat screen TVs sprinkled throughout the store to continue the story into the zoned areas of the store.
Explore. Learn. Connect.
Zones are a place to delve deeper into a product or service and allows for individual demonstrations, a chance to test out the products, and more. Current zones include Netflix and Amazon Prime video content, Xfinity Internet Services, Smarthome automation and Home Security products and services, Xfinity Voice, a Business Zone and more.
You can also check out the full lineup of free Xfinity apps like Xfinity Connect. I use the Xfinity Stream app that allows me to watch my favorite TV shows when I’m away from home and I couldn’t survive without the Xfinity Remote app because my remote control goes missing several times a day, and My Xfinity to keep track of my bill. These are just a few of the Xfinity free mobile apps available.
Or you can hang out at the community table with its built-in chargers or check out the art wall created by a local artist. Make sure you also take a peek at the schedule of the large learning area in the center of the store where community events will be held.
You can also shop for accessories because this Premier Xfinity Store carries more than 200 fantastic accessories that complement the services they offer. For example, they offer Apple products like iPads, smartphones and cases, HDMI cables, home phones, Bluetooth speakers, smart bulbs and locks, and more.
A New Commitment to Service
The design of the new store and the newly trained staff are an effort on Comcast’s part to exceed their customer’s expectations. The store staff is not just trained in the products and services they’re selling, but they’ve been trained in customer service as well so you’ll receive assistance with a smile. They’re available to help you discover how all of the Comcast Xfinity products work together.
But it’s not just about selling, their goal is to make sure you understand and use the products you already own so don’t be afraid to ask questions and get help if you’re stymied by your current system.
Location Information for the Xfinity Store at Bellevue Square
Though not accessible from the inside of the mall, this new store is near the Crate and Barrel Store and fills the former location of the Red Robin Restaurant. Parking is free in the Macy’s garage and it’s a short walk over the sky bridge to the outside of the mall.
Additional Xfinity stores are located at:
- 2202 Westlake Ave Ste 116 Seattle, WA
- 3105 Alderwood Mall Blvd, Ste Q Lynnwood, WA
- 8900 161st Ave NE, Ste 125 Redmond, WA
- 3630 Factoria Blvd SE Bellevue, WA