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There’s still time to shop for holiday gifts at the Microsoft store or year-end with that Christmas money from mom and dad. But why buy there? For me the reason is easy. It’s their customer service.
Microsoft Store: Friendly and Knowledgeable Customer Service
The great customer service experience begins at the door. There you’re greeted by store associates who are truly there to help. These knowledgeable men and women are available to chat with you to find out what your needs are and they’ll help you find the perfect product for your needs. If you’d rather browse on your own, then you’re left to do just that, although expect them to check back in with you from time to time to let you know they are available if you need them. It’s a perfect balance of being there and available, without being pushy.
What I love about the store associates is that you can ask them anything. About software, hardware, etc. If they don’t know the answer, they’ll find an associate who does. I’ve yet to stump them with a question and I’m truly amazed by their knowledge.
Microsoft Store: The Atmosphere
In addition to their amazing customer service, I love the atmosphere of the store. It’s warm, inviting, and feels like a campus where people are grouped around tables, chatting, laughing, and working together. If it wasn’t for the products lining the walls, you might think you’ve just walked into a tech class at your local college. Enormous walls of interactive video screens are ever-changing and rather than distracting, they add to the overall aesthetic.
The store’s lighting is perfect for a realistic home experience with the devices, yet it provides enough spotlighting to highlight the products as well. It’s a welcoming place that I enjoy visiting.
Microsoft Store: Products & Services
The Microsoft store also has a fabulous selection of products. They sell outside of their own product line and offer other leading manufacturer’s goods as well. They offer a full line of accessories including fabulous cases, home automation, tech toys, and more. It’s a varied and full line that makes shopping easy.
Once you’ve purchased from the Microsoft store the fabulous customer service doesn’t end. They provide what they call the Out of Box Experience. This is a fantastic service where the store associate will open your new device, set it up, link your accounts, and answer any questions you have.
You also have access to the Answer Desk which offers many free services including extended diagnostics, software repair or support, virus and malware removal, and PC tune-ups to increase your computer’s performance. This service is provided for ANY device whether it was purchased from a Microsoft store or not. Appointments are recommended and can be made via the MicrosoftStore.com website or in person and can usually be made for the same day or next.
Additional in-store services include free workshops, camps for kids, in-store events and more. Visit the Microsoft store website and check your store’s schedule. There are also many software, hardware, and game warranties and extended coverages available – many offering personal training and more. Visit the Microsoftstore.com website or visit your local store for complete details.
Whew! See what I mean! There’s a lot more to the Microsoft store than just products and great deals.
I love microsoft. I have never had a single product complaint
I need to look for one in my area! I totally need a new computer!
I love that you had such a great experience in their store. It sure does look a lot like the Apple layout. Very clean and easy to maneuver!
I had no idea they had so much going on. I don’t think I’ve ever seen a Microsoft store. I’m going to check and see if there’s one close to me.
The Microsoft store looks amazing! I have always wanted to go in there!
I have never seen a Microsoft store near where I live. Maybe there is one in NYC? I will have to check this out!!
It looks like an amazing store. I love how they offer free workshops.
I’ve never been to a Microsoft store before. But anytime I call their hotline I get someone from India. It’s frustrating, I’d much rather go to a store and talk to someone in person.
I’ve read about some of the Microsoft stores but haven’t seen any in my area. They look like it would be a great shopping experience.
That’s great to know as I’m totally in the market for a new computer!
This store looks very helpful and would be fun to check out.
I’ve never been in a Microsoft store (Apple girl here), but it’s important to know they offer good customer service. Sadly, that can be hard to find nowadays. Thanks for sharing.
It’s always nice to hear about good customer service! I’ve not been in a Microsoft store yet, but have always had good luck with their products and online support!
Great customet service is a crucial part of the purchasing decision.
I love hearing when companies have good customer service. That always inspires brand loyalty for me.
The Microsoft Store sounds like a great experience! I’ll have to check it out!
I have always loved Microsoft! They are such a great and trustworthy brand.
I want to try a new Surface. They seem like they would be really fun!
I didn’t know they had actual stores. I thought they only dealt online and to know they offer all this. How awesome.
I walked past this store many times but never went in…silly on my part! Now I love it.
I feel like I have been living under a rock. I had no clue they offered so much at the stores. Thanks for the info
1st off I love the associates shirts – Joy is my daughter’s name. I wish we had a Microsoft store nearby, I could probably spend hours in there!
Pretty sure I’d like to visit there too. And you made a good point about the lighting…if it’s too dark or bright it’s not pleasant.
its no surprise they have a store front now, funny they have green shirts instead of blue!! Sorry we are an apple family.
I loved Apples once too….very long ago.
I’ve never been to a Microsoft store. Glad to hear they have great service there, that’s so important!
I’ve always had great experience with Microsoft. I was excited when a store opened in our mall!
It sounds like they are working hard to provide and amazing customer service experience! Kudos to Microsoft.
It looks like a great experience there at the Microsoft Store. I enjoy Microsoft a lot. If I ever need to go to their stores, I hope I get the same type of experience.